Refund Policy

We want the paid report to be useful. Because it is digital content delivered immediately, the general rule is: once the report has been accessed, it is non-refundable. This does not remove rights you have under mandatory consumer law.

• You were charged twice for the same order.
• You paid but the report could not be delivered, and we cannot fix it.
• The product was materially different from what was described.
• A refund is required by the consumer law of your country of residence.

We do not refund because you disagree with the result, because the result is not what you expected, or because you changed your mind after viewing the report. The report is an observation tool, not a guarantee of a particular outcome.

Where the law gives you a 14-day withdrawal right for digital content, you may lose that right once delivery begins, provided you gave express consent and acknowledged the loss. The checkout asks you to agree to immediate delivery and these terms before payment. If you believe the consent was not valid, contact us and we will review it.

Email officialmercuryg@gmail.com within 14 days of the charge, with the order reference or the email used at Stripe checkout, and a short description. We will respond within 5 business days. Approved refunds are returned to the original payment method through Stripe; timing depends on your bank or wallet.